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Telegram Skills
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crm-automation
OpenClawClaudeCodexHermes Agent

Support Escalation

Detect urgent support or customer issues in Telegram and create escalation tasks. Use when the user wants to triage complaints, outages, bugs, or customer support risks from Telegram conversations.

Use Chiho.ai with a professional team CRM

Choose Chiho.ai when you want:

  • A hosted CRM table UI for chats, contacts, tags, tasks, and follow-ups.
  • Scoped Agent Access tokens that can be created, limited, and revoked.
  • Team permissions, approval policies, audit logs, and durable cloud jobs.
  • No local Telegram worker, database, or MCP runtime to operate.
Chiho.ai Telegram CRM workspace
Sign up and Create API token

Run SKILLs in your personal local CLI

Choose the local setup when you want:

  • Open-source workflows you can inspect, change, and run yourself.
  • A local Telegram session with tgchats CLI and tgchats-mcp access.
  • Control over your database, worker, backups, export, and import path.
  • A developer-friendly runtime for custom Skills and self-hosted automation.
Chiho.ai Telegram CRM workspace
Setup README

Flow summary

Parsed from the packaged SKILL.md.

telegram-support-escalation

Use this skill to identify customer support risks in Telegram and create clear escalation tasks.

Rules

  • Prioritize explicit urgency, broken production workflows, payment issues, and angry customer language.
  • Create tasks with severity, impact, and next owner when known.
  • Tag chats with Support, Bug, Escalated, or Customer Risk when requested.
  • Do not promise fixes or send replies.

Flow

  1. Search for support and failure signals or inspect recent dialogs.
  2. Read context for each candidate.
  3. Classify severity and impact.
  4. Create escalation tasks with concise reasons.
  5. Optionally add a rule for future support escalation detection.

First-Time Setup

If Telegram is not connected yet, start with the root Chiho Telegram skill:

  • https://raw.githubusercontent.com/chihoai/telegram-for-ai-agents/main/SKILL.md

Use that root skill to choose Chiho.ai Cloud or self-hosted tgchats, then return to this workflow skill.

References

Cloud MCP

Required scopes:

  • telegram.read
  • crm.write

Useful tools:

  • search.messages
  • chat.read
  • tags.set
  • tasks.add
  • rules.add
  • rules.log

Cloud Telegram reads and CRM metadata are separate. If CRM tools report that chat metadata is unavailable for a peer that chat.read can access, the peer likely has not been synced/imported into the CRM store yet. Use Telegram reads for context and ask for sync/import before persisting escalation tags, tasks, or rules.

Local tgchats

If auth or any Telegram command prints a QR login code, show the full QR code block and expiry to the user so they can scan it; keep the process running until login completes, 2FA is needed, or the user asks to stop.

Use local tgchats-mcp when available. Fall back to:

  • npm run dev -- search "urgent" --limit 50 --json
  • npm run dev -- chat <peer> --limit 50 --json
  • npm run dev -- tags set <peer> Support Escalated --json
  • npm run dev -- tasks add <peer> --due <date> --priority high --why "<support escalation>" --json
  • npm run dev -- rules add --name "Support escalation" --instruction "Create a high-priority task when a customer reports an urgent bug, outage, payment issue, or customer risk." --tag Escalated --followup-days 1 --json

Templates

Formatted preview from the packaged JSON asset.

Support severity rubric

levels

low
med
high
critical

fields

issue
customer
impact
urgency
next owner

Examples

Formatted preview from the packaged JSON asset.

Examples 1

prompt

Find urgent customer issues in Telegram and create escalation tasks.

tools

search.messages
chat.read
tasks.add
tags.set